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Showing posts with the label phone helper

How To Improve Call Center Productivity with VoIP Solutions

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VoIP or Voice over Internet Protocol is making a huge impact on the business and call center industries today. Companies no longer have to wait for phone jacks, equipment and hardware setup. VoIP business phone systems use the Internet for phone calling, video conferencing and conference calling. VoIP has actually changed the way call centers and businesses operate. Call centers these days are not simply taking customer service calls anymore. They are looking for more ideal ways to add more efficiency and productivity into their offices. Below are ways that VoIP can improve your call center. Reduced Costs It can be quite expensive to operate a call center. From office equipment to paying out salaries, handling a call center can become a very costly endeavor. By switching to VoIP services over standard phone services, costs can be reduced significantly. Combine All Business Functions VoIP solutions provide overall complete office communication systems for companies and their c

Samsung unveils Galaxy S III Challenge iPhone

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Samsung Electronics unveiled its latest hand-held weapon in its war against Apple a smartphone dubbed Galaxy S III that is lighter and thinner than the iPhone despite having a screen nearly twice as large. The S III, with voice command, will go on sale in Europe at the end of this month and in the United States and other countries this summer. The company did not offer pricing information or disclose which U.S. carriers would offer the phone, which will run on 4G wireless networks. Samsung is hoping the new phone will help it leapfrog Apple. During the first quarter of this year, Apple accounted for 29 percent of U.S. smartphones sold, while Samsung was close behind at 24 percent, according to figures released this week by NPD Group, a market research firm. Some analysts believe that Samsung sold more devices than Apple around the world from January to March. Smartphone observers have attributed Samsung's success to the growing prepaid-phone market, in which consumers can buy